Before your custom doll is shipped to SEX DOLL CANADA in Toronto from the manufacturer's factory. Photos will be taken by employees of the doll manufacturer and sent to you, by us. You will be asked to give your approval before the doll is released for shipment to us in Canada.

This part of the process eliminates the great majority of errors that can take place when fulfilling a custom order. If there is the wrong wig, wrong skin tone, wrong head, or you want to make a slight change, this is the time to let us know!

​

With the Standard Shipping (to Toronto) option, once the doll is received and imported by us, Sex Doll Canada, we un-pack your item(s) and perform our own quality inspection. If anything is identified as something you, the customer, may notice or question or be concerned with, WE WILL FLAG IT before the doll is shipped to you.

​

We will send you additional photos at this time, if there are any issues, and your approval will be requested to ship the doll to you. This final unpacking process once the doll has been received by us in Toronto can be performed within one (1) business day, and is worth it!

How cool is that? No surprises when the doll ships to you!

 

Guarantee Against Manufacturing Defects

Factory photos are expected to catch the great majority for defects, and all products are yet again examined by us upon receipt in Toronto. Remember, WE KNOW WHAT TO LOOK FOR (i.e. neck, fingers, feet, etc.)!

​

Despite these efforts, if you still receive your doll, and it shows a significant defect that was not present or clear in any of the photographs you were sent, notify us immediately! Depending on the nature of the defect, the particular situation, and your preference, we can then remedy this situation by a number of options including:

(a) offering a full return and full refund, without any shipping cost to you;

(b) offering a partial refund without returning the item; or

(c) offering a replacement or a gift to compensate you for your trouble.

 

Remember - our job is to keep you happy, and to build our business. We understand that this is done with happy customers who write 5-star reviews! We will treat every situation with fairness and promise to do the right thing.

 

If Your Package Arrives Damaged

Once your package arrives, if you notice any significant damage to the box, or punctures in the cardboard, the first thing you should do is take photographs *before* opening it. Next, proceed to open the box and determine if any of the enclosed materials have been damaged. Take additional photos - more is always better. If you believe something is damaged, don't hesitate - contact us right away!